To the Editor:
Whatever happened to customer service? At nearly nine months’ pregnant, I am unable to fly in an airplane, so I opted for rail travel over the holiday.
Thinking the train crew would assist me with my bag (since I’m obviously very pregnant), I proceeded with my trip. When the train arrived, and the conductor got off, I asked him if he could lift my bag onto the train for me. He said, “We’re not allowed to lift bags for passengers ma’am. It’s railway policy.”
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