Lyons: The perils of the official written statement
The fashionable method of mass communication for public officials, and many others, is the written statement.
Written statements aren't new, but are far more pervasive than ever for good reasons and bad. Usually not intentionally, but sometimes they stifle communication instead of fostering it.
The beauty of the written statement is that it can be instantly posted on a website, tweeted or emailed. Some might simply run it verbatim, shorten the message or ignore it.
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