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New visitor ID policy at Centegra hospitals

Published: Saturday, April 6, 2013 5:30 a.m. CDT

CRYSTAL LAKE – Centegra Health System will implement a new visitor identification policy beginning April 15. The policy states that visitors to any Centegra hospital must check in at the guest services desk to receive a visitor pass and visibly display the pass at all times while in the hospital.

“The new policy encourages the healing and well-being of patients. It also sets forth best practice guidelines and expectations for patients’ visitors to facilitate a safe, restful and quiet environment,” said Mike Buchanan, director of security and safety at Centegra Health System.

Visitors are encouraged to promote the healing and well-being of patients and help ensure that patients experience a safe, restful and quiet stay.

Regular visiting hours are from 8 a.m. to 8 p.m. seven days a week, with quiet time from 2 to 4 p.m. Quiet time is an opportunity each day to support a critical period of rest for patients. Studies show that a quiet hospital environment encourages better rest and recovery, resulting in shorter hospital stays, faster healing and better sleep and rest after discharge.

During the quiet time hours of 2 to 4 p.m., main hallways doors will be closed, lights will be dimmed and activities related to care will be minimized. Visitors are encouraged to respect quiet time and avoid visitation during these hours. If visitation must occur, visitors should go to the cafeteria or other common area until quiet time is over, or if someone must stay with a patient, keep all noise and activity to a minimum.

Upon arrival, all visitors must check-in at the guest services desk located in the main hospital lobby and obtain a blue visitor pass. The visitor pass must be worn and be visible to others at all times. After-hours visiting will be allowed under certain limited circumstances at the discretion of nursing leadership.

“Please do not be offended if a pass is not visible and someone is asked if he or she needs assistance,” Buchanan said.

All children 15 years and under must be in the company of a responsible adult and may not be left unattended. Children under the age of 12 may only visit a patient in the Family Birthing Center if they are siblings of the newborn and do not have obvious signs of illness.

Those who are not completely healthy, show signs of an illness, or have been exposed to a communicable disease, are asked to postpone visiting until symptoms subside.

“Please help the healing process for all patients by keeping noise levels low, allowing patients in the vicinity to rest,” Buchanan said.

Questions or concerns regarding visitation should be reported to guest services in the main lobby or the emergency department.

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