Prairie Community Bank thrives on customer service

MARENGO – One of the reasons Sandy Scott has kept returning to Prairie Community Bank in Marengo for the past 15 years: The staff knows and greets her by her first name.

“I’m so pleased with my decision to bank there because everybody is so friendly and so helpful,” Scott said.

Scott, a lifelong Marengo resident, is one of the bank’s original customers dating back to April 1998, when the community bank opened its doors along Grant Highway in Marengo.

To reward customer loyalty, Scott and 61 other original customers were entered into a drawing as part of Prairie Community Bank’s 15th anniversary celebration last month. Scott walked away with the grand prize, a $100 Visa gift card.

Customer appreciation and friendly, neighborly service are among the reasons Prairie Community Bank has been able to grow in Marengo for the last 15 years, said Dianna Torman, president and CEO.

The bank employs 30 staffers with expertise in personal and commercial banking, and it has established roots in the community.

“We are here to build relationships with our customers,” Torman said. “We are here to work with our customers, hear their stories. They are not a number to us. They know us by name. We know them by name.”

Started in 1998, Prairie Community Bank opened for business as a community-minded, independent bank in a storefront at 800 W. Grant Hwy. The bank later built a modern space at the same location in 2004 and would go on to open a neighboring branch in Union.

As the 15th anniversary approached in early April, the bank decided that it needed to thank its customers. The celebration included giveaways, and the drawing involving the original customers.

“It was to show our appreciation to our customers and to our community for the support they have given us for the past 15 years,” Torman said.

For Scott, she wasn’t even expecting a special recognition for being an original customer.

But it didn’t surprise her, since she is well aware of Prairie’s welcoming customer service.

“It’s like a second family,” Scott said. “You know them, and they know you.”

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