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Phone courtesy, customer service training available

McHENRY – “The customer is always right” is a famous business slogan that reminds us that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers, keeping loyal customers, and developing referrals for future customers.

The McHenry County College Shah Center is dedicated to making a difference in employees’ lives by giving them the tools they need to become compassionate leaders and valuable professionals. Excellent customer service begins at the initial greeting, whether done in person, on the phone, or via email.

To help employees learn or refresh their skills in providing excellent customer service, MCC offers the Telephone Courtesy and Customer Service class from 8 a.m. to noon on July 30 at the Shah Center, 4100 W. Shamrock Lane, McHenry. Topics included in this course are voice inflection, following-up on calls, understanding customers’ needs and asking effective questions. Give employees effective telephone skills and see what a powerful business tool the phone can be.

Fee is $99. This course will be repeated from 5:30-9:30 p.m. on Sept. 24. To register, call 815-455-8588.

All leadership and workforce development courses are available to bring to a company’s facility and customizable for their needs. For more information, call the Shah Center at 815-455-8593 or email shahcenter@mchenry.edu.


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