To the Editor:
Imagine you cannot drive (because you have epilepsy) and live in an area with no transportation, except for a dial-a-ride.
Now imagine having to call at 6 a.m. the previous day so you can arrange to be able to come home from work the following day. Then imagine the reservation you had for that day did not show up.
How Pace dial-a-ride can do this to people who are just trying to make a living is beyond me. I have to tell my boss that I can’t come in the next day because at 6 a.m. dial-a-ride said they were booked already – despite the fact they will not take any reservations any sooner than 6 a.m.
I have had to resort to having my retired neighbor giving me a lift home. But I should not have to. I long for the days when companies big and small cared about their customers instead of sticking it to them because they can.