Unhappy with post office

Published: Monday, Aug. 5, 2013 5:30 a.m. CDT

To the Editor:

This letter is in regard to the lousy customer service at the Harvard post office.

It always comes up with a way to charge postage due on incoming mail. Then when challenged, it always quotes rules, and it is always a canned response.

I order off eBay from time to time, and the post office doesn’t seem to realize that some eBayers qualify for a reduced rate.

But the Harvard post office seems to try and make up the difference on its end.

It has no way of knowing the company gets a reduced rate.

I wanted to mail a thank-you letter to Lake Geneva from Harvard, and I was told it would take five to seven days. That is not very good service.

The post office wonders why it is losing money and customers. I do not use the post office unless absolutely necessary. I pay all of my bills online, and the majority of my correspondences is either via emails or phone calls.

I will continue to use the post office only when necessary because of its lousy customer service.

Gary Abraham

Harvard

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