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Cary plans to adjust utility billing schedule

Published: Friday, Sept. 20, 2013 4:49 p.m. CST • Updated: Friday, Sept. 20, 2013 11:28 p.m. CST

CARY – The cycle of when residents receive their water and sewer bills is set to slightly change Dec. 1.

The village is adjusting its billing cycle to accommodate sending a village newsletter and a new printing format for its utility billing. Village officials plan to use an 8 ∏-by-11-inch paper bill in an envelope, instead of the postcard the village uses now.

The village currently is divided into two bimonthly billing cycles. The village plans to put all residents on the same cycle and bill all residents on the same every-other-month schedule.

Cary prints about 3,200 bills every month.

When the switch is made, residents who generally live north and east of Route 14 are set to receive a utility bill with three months’ worth of usage, which village officials estimate will lead to a one-time roughly $28 higher charge for the typical residential water and sewer customer, Village Administrator Chris Clark said.

The village decided to make the switch in December because it will be past the peak usage from the summer months.

“It’s a one-time adjustment,” Clark said. “Once we get to the first of the year, everyone will be on the same cycle.”

Village officials want to switch from the postcards to the full letter-size sheets with an envelope to reduce the amount of bills that get lost in the mail, according to village documents. Also, the switch is expected to help protect against identity theft.

“That will be more reliable from a mail delivery standpoint,” Clark said.

The village plans to include a newsletter three to four times a year with the new bills, as well as its annual water report.

To handle the new printing and mailing of bills, the village is contracting the service out to Third Millennium Associates for three years, for $8,364 a year.

In other news, the village board this week decided to reduce its fee for zoning variances to $500 from $750. The change is meant to charge residents for the estimated time that village staff uses to process and prepare the requests, as well as pay for the associated public hearing on the variance request.

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