State

Chicago completes upgrade of 911 call center

CHICAGO — Chicago officials say a renovation of the city's 911 call center will improve service and make the whole operation cheaper to run.

Gary Schenkel is executive director of the city's Office of Emergency Management and Communications.

He announced Wednesday that the upgrades have been completed. It was the first full renovation of the call center since the city's police and fire departments consolidated their dispatch operations nearly 20 years ago.

The renovation included installing new software and new radio and voice logging systems. Officials say that by replacing outdated systems the city will save more than $1.6 million per year in maintenance costs.

Loading more

Digital Access

Digital Access
Access nwherald.com from all your digital devices and receive breaking news and updates from around the area.

Home Delivery

Home Delivery
Local news, prep sports, Chicago sports, local and regional entertainment, business, home and lifestyle, food, classified and more! News you use every day! Daily, weekend and Sunday packages.

Text Alerts

Text Alerts
Stay connected to us wherever you are! Get breaking news updates along with other area information sent to you as a text message to your wireless device.

Email Newsletters

Email Newsletters
We'll deliver news & updates to your inbox. Plan your weekend and catch up on the news with our newsletters.