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Centegra’s behavioral health services lauded

Published: Sunday, April 6, 2014 5:00 a.m. CDT

WOODSTOCK – Press Ganey Associates Inc. has named Centegra Health System a 2013 Guardian of Excellence Award winner in patient satisfaction for inpatient behavioral health.

The award recognizes top-performing facilities “that consistently achieved the 95th percentile of performance in patient satisfaction, employee engagement, physician engagement or clinical quality,” according to a news release.

Fewer than 5 percent of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

“We are thrilled to be recognized by Press Ganey for outstanding patient satisfaction,” Centegra Health System CEO Michael Eesley said in a news release. “This national recognition reflects our goal to embrace both high quality technical interventions and the manner in which patients experience them.”

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