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Caldwell: Mastering communication can benefit employees, management

Survey results continually show that communication problems are at the top of both employees’ and management’s frustration lists. People want to communicate effectively, but it is neither easy nor effortless. There is often a disconnect between what one person said and what the other person actually heard. Unchecked miscommunication leads to confusion, hurt feelings and, at worst, a loss of trust. It need not be that way. 

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