If you’re familiar with Mike’s Deck Center, in Montgomery, you know their quality, variety and dedication to customer service.
Now, as a new subsidiary of Hines Supply, Mike’s has added an additional showroom and selection center in St. Charles.
“Our St. Charles location is set up with a wide variety of samples and sections of decking and railing,” said Grant Carlson, Remodeler Segment Sales Mgr for Hines. “We're also putting in a whole outdoor kitchen display right now with the idea that homeowners can come in and really visualize what an outdoor entertainment space can be”, while being educated on product by Mike French or Gabe Alfaro.
“The St. Charles showroom is really used in 2 ways,” Carlson said. “Homeowners often find Mike’s online and then come in to take a look, or a decking contractor will have been contacted by the homeowner looking to redo their deck.”
The contractor may work directly with Mike or Gabe or send the homeowner to them. They’ll work with the homeowner, then relay the information back to the contractor and the contractor will place the order.
“The advantage is it’s a broad selection center, which pretty much covers their whole spectrum of products,” Carlson said. “More than that, though, and the reason Mike’s has been so successful, is their approach to customers. Whether it’s a contractor or homeowner they believe in understanding what the customer wants and educating them on the products, and then letting the customer decide what is the best fit for them.”
Look for a fall open house soon at Mike’s new St. Charles facility at 1207 Foundry St.
Hours at both locations are: Monday through Thursday - 7:30 am to 5 pm, Friday - 7:30 am to 3 pm, Saturday - 8 am to noon, Sunday - Closed.
Hines Supply| 847.231.1500 | www.hinessupply.com