To the Editor:
Regarding TSA agents working terminal No. 3 at O’Hare Airport on Feb. 26 this year.
My brother, Dirk, and I had our boarding passes and we proceeded to the security line an hour before our scheduled flight departure.
There were a dozen or so passengers in line and many of them seemed anxious and rude.
The main officer dealt with each passenger in a firm, professional manner.
His attitude and tone were reassuring. This officer knew his job and conveyed the significance of security without any touch of intimidation. Just a straight forward impression that non-compliance would have consequences.
It is my belief all passengers should understand consequences, especially the type of consequences that would result if a threat gets by TSA. These agents bear a responsibility most of us could not handle. It takes a trained, focused and determined mind to do this job.
Travelers need to recognize TSA agents are our first and best line of defense against harm. They are no less heroes than firefighters or police. They are there to protect us.
It is time we show these men and women the appreciation and respect they deserve. Being a TSA agent requires both diligence and diplomacy. Being a TSA agent is a noble profession and I admire their courage.
I hope to thank the officer working last Monday and also the group handling the scanning equipment. They are a good team with great attitude, as well.